Modern AI voice agents deliver natural conversation, not menu trees. Here's how they compare to legacy IVR systems.
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Technology · January 9, 2026
Voice AI vs Traditional IVR: Why the Gap Is Widening
Modern AI voice agents deliver natural conversation, not menu trees. Here's how they compare to legacy IVR systems.
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Nakul Mehra
Founder & AI Strategist
Nakul Mehra is the founder of Intellivizz and a recognized expert in AI automation, business transformation, and digital strategy. He helps organizations navigate the AI landscape—from readiness assessments and due diligence to full-scale implementation—driving measurable impact through intelligent automation.