Contract
Remote, Reston VA
Posted 1 month ago
About the Role
We are seeking a versatile, highly organized Client Success & AI Enablement Coordinator to support day-to-day operations, client onboarding, workflow coordination, light automation tasks, and cross-functional communication. The ideal candidate has excellent communication skills, a strong analytical mindset with a technical bent, and familiarity with modern AI tools and no-code/low-code automation.
You will coordinate client and internal deliverables, ensure deadlines are met, represent the company at industry events, and surface solution-based opportunities from client pain points to the sales team. This role offers a clear growth path toward Operations Manager and Head of Operations as the company scales.
Key Responsibilities
Client & Team Coordination
- Coordinate client onboarding (intake, documentation, timelines) and keep deliverables on schedule.
- Track tasks, dependencies, and accountability using ClickUp (or similar); issue weekly status summaries.
- Bridge communications across leadership, clients, subcontractors, and technical teams; ensure clean hand-offs.
AI Tools & Automation Support
- Use AI tools for documentation, content generation, and workflow support.
- Build or maintain basic automations in tools such as Zapier, Make, n8n, GoHighLevel workflows, VAPI, Retell (training provided).
- Identify process bottlenecks and propose automation or SOP improvements.
Marketing & Outreach Assistance
- Execute outbound email sequences and coordinate basic digital marketing tasks with vendors/freelancers.
- Monitor lead hand-offs to sales; maintain outreach logs and campaign performance trackers.
Customer Success & Solution Awareness
- Provide structured client updates, track satisfaction, and escalate issues promptly.
- Identify new and existing pain points and relay solution-based opportunities to the sales team (not a sales closer).
- Support long-term retention through proactive follow-ups and readiness checks pre/post go-live.
Networking & Events
- Actively participate in company networking events and represent the company at trade shows and industry meetups.
- Prepare event briefs, capture leads/opportunities, and coordinate follow-ups.
Who You Are
- Excellent written and spoken English; clear, concise, and professional.
- Strong analytical thinker with a technical bent of mind; quick to learn new systems and workflow logic.
- Familiar with AI productivity tools and no-code/low-code platforms; up to date on tech trends.
- Subscribed to and engaged with leading AI/tech newsletters or publications.
- Exceptionally organized; comfortable juggling multiple workstreams in a fast-paced environment.
- Presentable and confident in external settings (networking, trade shows).
- Solution-oriented “Swiss-army-knife” operator who takes ownership and delivers.
Required Experience
- 3–5 years in operations, client success, SaaS coordination, or a related hybrid role.
- Proficiency with Google Workspace, CRM/task management tools, and structured documentation.
- Demonstrated ability to coordinate cross-functional teams and meet deadlines.
- Comfort with light automation build/maintenance and troubleshooting alongside technical teams.
Preferred Skills
- Experience with GoHighLevel or comparable CRMs.
- Hands-on exposure to Zapier, Make, n8n, VAPI, Retell (or similar).
- Familiarity with telephony, chatbots, or AI receptionist workflows.
- Event/trade show coordination or vendor management experience.
Growth Opportunity
- Structured path to Operations Manager → Head of Operations, with increased leadership, resource planning, and operational strategy.
Why Join Us
- Work with a modern AI-focused team transforming business operations in North America.
- High-trust environment with autonomy and ownership.
- Direct exposure to leadership and broad impact across functions.
