E-commerce

More channels, more SKUs. Same size team.

Listings, tickets, returns and purchase orders grow with every channel you add. Agents keep the catalog complete, the inbox answered and the stock on order.

Book a working sessionFind your top 3 agents (3 min)

Where the hours go

None of it is hard. All of it is constant — and it is done by the people you would rather have talking to customers and suppliers.

Catalog debt

Missing attributes, inconsistent titles, spec sheets nobody has turned into listings.

“Where is my order?”

The same questions, all day, across email, chat and marketplaces.

Returns

Policy checks, labels, refunds and restocking that don’t stay in step.

Reordering

Stock decisions made from a spreadsheet exported last Tuesday.

B2B buyers

Wholesale inquiries that wait behind consumer tickets.

Agents that fit.

Each one does a single job inside the systems you already run, stops and asks a person for anything outside your rules, and is measured from the first week.

Product Catalog & PIM Agent

Turns supplier spec sheets into clean, complete product listings across your website and marketplaces.

  • Shopify
  • Amazon
  • Spreadsheets
  • Your ERP item master
In RevOps Agents →

Customer Service Agent

Answers "where’s my order?", ETA, tracking and invoice-copy requests from your ERP and carriers — and drafts the rest.

  • NetSuite
  • Acumatica
  • Sage
  • Odoo
  • +4 more
In Supply Chain Agents →

Returns & RMA Agent

Approves returns against your policy, issues labels and credits, and keeps restock and refund in step.

  • Your ERP
  • Shopify
  • Amazon
  • Shared inboxes
In Supply Chain Agents →

Procurement & PO Agent

Suggests reorders from min/max and open demand, drafts POs, and chases vendors for confirmations and ETAs.

  • NetSuite
  • Acumatica
  • Sage
  • Odoo
  • +4 more
In Supply Chain Agents →

Inbound Sales Agent (Lead-to-Quote)

Answers every inbound inquiry fast, qualifies it, and hands your rep a quote-ready opportunity.

  • Your CRM
  • Website forms
  • Shared inboxes
  • Shopify
  • +1 more
In RevOps Agents →

Reactivation Agent

Spots customers who’ve gone quiet on their usual reorder cycle and reaches out before they’re gone.

  • NetSuite
  • Acumatica
  • Sage
  • Odoo
  • +4 more
In RevOps Agents →

A day in the life

A Monday ticket queue

Two hundred tickets came in over the weekend. The Customer Service Agent answered the order-status and tracking questions from Shopify and carrier data, approved the returns that fit your policy, and left forty for your team — each with the order, the history and a draft reply.

Every agent starts in shadow mode.

For the first stretch it watches the work and drafts what it would do, while your team keeps doing the job. You compare its drafts to what your people actually did.

It only starts acting when you say so — and only on the kinds of work it has proven it gets right. Anything above a limit you set (a dollar amount, a new customer, a price change) still comes to a person.

Works with Shopify, Amazon Seller and Vendor Central, your helpdesk and inbox, and the ERP or inventory system behind them.

Works in the systems you already run

  • NetSuite
  • Acumatica
  • Sage
  • Odoo
  • QuickBooks
  • Xero
  • Zoho
  • Shopify
  • Amazon
  • EDI
  • WMS
  • Outlook & Gmail
  • Spreadsheets

Plus bespoke and legacy systems — if your team can log into it, we can usually work with it.

Questions & Answers

E-commerce: common questions

Only once you say so, and only on the kinds of ticket it has proven it gets right — order status, tracking, returns that fit your policy. Everything else arrives as a draft reply with the order and the history attached.

Yes. Agents read and write across Shopify, Amazon Seller and Vendor Central, your helpdesk and the ERP or inventory system behind them, so a customer gets the same answer whichever channel they used.

It goes to a person. The agent applies the policy you wrote, approves what fits inside it, and escalates the rest with the order, the reason and what the policy says.

The agent drafts titles, attributes and descriptions from your spec sheets and supplier data, in your own format and tone rules. A person approves before anything publishes to a channel.

Yes, and keeping them apart is usually the point. Wholesale inquiries are routed and quoted against your trade pricing instead of queueing behind consumer questions.

Bring one process. We will tell you straight.

Pick the job that costs you the most hours, bring a handful of real documents, and leave the session with a plain answer on whether an agent can do it.

Book a working sessionFind your top 3 agents (3 min)